"Agreement versus expectation" with Clare Haynes of Wildfire (Warwickshire, UK) GBD17

Summary: Samantha Watson (AICPA & CIMA, London) talks to specialist people-developer, speaker, and trainer Clare Haynes of Wildfire. They discuss the differences between Emotional Intelligence and Emotional Quotient, the ways that they contribute to a better-functioning workplace environment, and how it can help when having difficult conversations.