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Summary: 'How to change things when change is hard' This is a phenomenal book about creating change, any change at any level. They break it down into three elements: 1. Direct the Rider (make it crystal clear) 2. Motivate the Elephant (strong feelings, a NEED to change) 3. Shape the Path (Make it as easy as possible) Help us improve our show: www.whatyouwilllearn.com/survey