Summary: Welcome to the Digital Transformation: Behind the Curtain Podcast, where we discuss big ideas shaping business. Today, we sit down with Christi Olson, Microsoft's Head of Evangelism for Search, to discuss how AI and chatbots are changing brand engagement and how to utilize data to create authentic, emotional experience for customers. To learn more after listening, check out our digital transformation blog at https://blogs.partner.microsoft.com/mpn/stand-disrupting-customer-engagement-model/
