Summary: Episode 20 of FedHeads features Anahita Reilly - Chief Customer Officer at the General Services Administration and Emily Oehler, Senior Manager at Grant Thornton. Robert and Francis talk with Anahita and Emily about raising the bar on what should be expected when citizens interact with the government and efforts underway at GSA and elsewhere to continually improve the customer experience. About FedHeads FedHeads are Robert Shea and Francis Rose, who love to talk about the arcana of government management and the people who are trying to make it better. They don't have t-shirts yet, but are open to ideas. If government is your bag, you've got to listen to 'em. They're the FedHeads.
