Distributed Data Show Episode 50: Think Like A Support Engineer With Sequoyha Pelletier

Summary: We talk with support engineer Sequoyha Pelletier about the support team, they’re training gauntlet, and get a bunch of tips and tricks to use in troubleshooting clusters and submitting support tickets. Highlights! 0:16 - David introduces Sequoyha Pelletier to the Distributed Data Show 0:42 - Sequoyha gives an overview of the support team experience 1:35 - Common issues support handles regularly 4:02 - Data modeling challenges and the largest partition contest 5:49 - DSE clients should engage the services team when they first dive into DSE 6:36 - How to become a support engineer, training gauntlet, and Sequoyha playing chaos monkey with engineer clusters 11:07 - Best tips on useful information to provide in support tickets 13:03 - When issues occur ensure to take a look at logs and submit those with tickets 15:47 - Good tools to use when troubleshooting a cluster and definitely learn about nodetool 18:46 - A possible Modern Family reference because David gets stopped in the airport all of the time