Summary: <p><span style="font-weight: 400;">It has been a crazy couple of weeks for both of us. We took a break last week, but we are back and we’ve got some great topics!</span></p> <p><span style="font-weight: 400;">Jordan spent all of last week fixing a product issue. It was hard, it was frustrating, and it showed him just how great his team could be. He explains what happened to Carthook and how the problem was resolved.</span></p> <p><span style="font-weight: 400;">Brian is performing an experiment with his Productize course. He is reaching out to a cold audience. He shares why he felt this was the way to go and lays out how he plans to attract new customers as this experiment progresses.</span></p> <p><span style="font-weight: 400;">Join us today as we discuss the reality of customer service. We talk about the importance of meeting customer expectations and doing it with a smile. We also dig into how to go about finding those customer expectations when they aren’t that obvious.</span></p> <p></p><div class="TT_wrapper"> <div class="TT_text"><a class="TT_tweet_link" href="http://twitter.com/intent/tweet?text=Once%20some%20people%20are%20successful%2C%20it%20feels%20like%20everything%20they%20do%20is%20successful%20because%20of%20the%20build%20up.%20%E2%80%93%20Jordan%20http%3A%2F%2Fbootstrappedweb.com%2Fcharging-attention-elusive-product-market-fit%2F" target="_blank">Once some people are successful, it feels like everything they do is successful because of the build up. – Jordan</a></div> <div class="TT_footer"> <div class="TT_byline">Powered By the <em><a href="http://wordpress.org/plugins/tweet-this/" target="_blank">Tweet This</a></em> Plugin</div> <div class="TT_tweet_link_wrapper"><a class="TT_tweet_link" href="http://twitter.com/intent/tweet?text=Once%20some%20people%20are%20successful%2C%20it%20feels%20like%20everything%20they%20do%20is%20successful%20because%20of%20the%20build%20up.%20%E2%80%93%20Jordan%20http%3A%2F%2Fbootstrappedweb.com%2Fcharging-attention-elusive-product-market-fit%2F" target="_blank"><img src="http://bootstrappedweb.com/wp-content/plugins/tweetthis/assets/images/twitter-icons/bird1.png" alt="">Tweet This</a></div> <div style="clear: both;"></div> </div> </div> <p><span style="font-weight: 400;">Here are today’s conversation points:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Brian’s webinar experiment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Jordan’s frustrating week and how he and his team coped.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">How price point affects a customer’s expectations.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The Productize webinar ad strategy.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">How to make data work for you in an experiment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Brian’s results thus far in his experiment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">How to cope with doubt in your service.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">When to decide to push or pivot.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">How to help customers find solutions. </span></li> </ul> <p></p><div class="TT_wrapper"> <div class="TT_text"><a class="TT_tweet_link" href="http://twitter.com/intent/tweet?text=It%E2%80%99s%20not%20always%20the%20grass%20is%20greener%20for%20those%20looking%20to%20transition%20from%20one%20model%20to%20a%20different%20model.%20%E2%80%93%20Brian%20http%3A%2F%2Fbootstrappedweb.com%2Fcharging-attention-elusive-product-market-fit%2F" target="_blank">It’s not always the grass is greener for those looking to transition from one model to a different model. – Brian</a></div> <div class="TT_footer"><div class="TT_byline">Powered By the <em><a href="http://wordpress.org/plugins/tweet-th"></a></em> </div></div> </div>
