Episode 3: Digital Innovations and the Customer Experience with Amy Parsons, Discover

Summary: The payments experience is being shaped by digital innovations. Stores are going cashless. One store is even cashier-less. Where we once had to carry cash, or swipe an old-fashioned mag-stripe card, consumers today have a mind-boggling array of payment options. And as we explore new ways to pay, payments technology companies need to stay at the leading-edge. Today, a discussion about how the payments industry is deploying new acceptance technology for merchants, and how new players in payments are challenging the status quo. Joining ETA CEO Jason Oxman on this episode is Amy Parsons, Senior Vice President and Head of Global Acceptance and Customer Experience at Discover Financial Services. Amy has had a long and impactful career at Discover. As Head of Global Commerce, she helped build digital channels by integrating mobile wallets like Apple Pay into Discover’s network. She also oversaw Discover’s transition to EMV. Before that, she in Europe, bringing digital commerce capabilities to Discover’s international portfolio of merchants. And she presided over massive growth in U.S. acceptance at Discover - from 72 percent to 98 percent of merchants.