Summary: <p>Laura Sperling never stops thinking about fixing problems. In this episode, we hear all about Level 2 support, the support structure as a whole, and the lifecycle of a defect.</p> <p> </p> <p>0:24 ... So it's one louder...</p> <p>3:18 Components don't work in a vaccuum</p> <p>4:17 The Universal Fix</p> <p>8:27 We're children here</p> <p>11:50 Customer feedback</p> <p>13:39 ... and that's how PTFs are born</p> <p>14:52 We call it a "target-rich environment"</p> <p>17:09 Go with your gut</p> <p>20:10 Wisdom of the Ancients</p> <p>21:49 How does doc get fixed?</p> <p>25:41 Slip Traps</p> <p>31:03 Aaaand we're off the rails</p> <p>Twitter: @TerminalTalkEmail: contact@terminaltalk.net</p>
