Summary: Lifestyle hotels were once a niche segment of the larger hotel industry, but have since grown to become the most talked about and coveted of hotels. Much of the appeal of these well-designed properties is the expectation of a branded guest experience. In this week's podcast, we explore the relationship between company culture and guest experience at lifestyle hotels, as well as the drastic changes and competition facing these brand. Guests: Elon Kenchington, the COO of the Gansevoort Hotel Group, and Josh Fluhr, the COO of Morgans Hotel Group.
