Summary: Smartphones are at the center of the evolution of guest experience at hotels. Third-party services are quickly developing apps and tools that transform personal devices into portals for the hotel experience. In this week's episode of the Skift Podcast, we talk about the future of in-room technology and the evolving guest experience, with Chris Holdren, senior vice president of Starwood Preferred Guest and Digital, and Justin Effron, CEO of hospitality engagement platform ALICE.
