Summary: This week, Aly talks with Srajan Bhagat, recently the founding CSM at RecruiterBox, and currently a CSM of many at Sauce Labs. He explains the differences between working in smaller and larger success teams with a more technical product, giving insights into what you can expect in different types of organizations and CS roles. Key Takeaways - The difference between solo and team based onboarding & CS. - What it’s like to work in CS on a highly technical product. - The initial questions you should ask your sales teams during handoff. - The key tools you can use to work more efficiently. - The types of documentation that can help with your onboarding process. Resources - Find Srajan on LinkedIn: https://www.linkedin.com/in/srajanb - Find him on Twitter here: https://twitter.com/srajan821 - Wunderlist: https://www.wunderlist.com/ - Looker: https://looker.com/
