Summary: The phone rings. You pick it up and on the other line you hear a voice that says: “We have your wife and child. You have 24 hours to get us 5 million dollars or else they die.” What do you do? I can’t imagine what getting a call like that would feel like, let alone what to do. But for Chris Voss (@VossNegotiation), this would have been just another day in the office.
