Summary: How can nonprofits and other social enterprises deliver a better experience for customers and employees to increase value? Join John Corrigan, Founder and CEO of Journimap, L3C, and me for a lively and me for a lively discussion on customer experience. John will explain how customer experience practices used by for profit businesses -- such as qualitative research, personal development and customer journeymaps -- can support mission attainment and measurable improvements in social impact. Call in live at (347) 884-8121. You don't need an account to listen, but, if you want to participate in an online chat, open a listener-only account at https://secure.blogtalkradio.com/register.aspx?type=listener to participate in a live chat. Visit Valeriefleonard.com. Archived episodes may be found at http://Valeriefleonard.com/NonprofitU, iTunes, Podcast Chart, Blubrry and Stitcher.
