Summary: The newly named "Lessons From Clinic" episode - a look behind the scenes of what is going on at our clinic, how I'm feeling about work, inspiration and motivation! Today's episode I talk through a patient complaint we've received (which was completely my fault!) and what I've done to not only deal with this complaint, but improve our customer service and turn it into a team building episode. These things do happen BUT never should happen more than once! ——————————— —>Join us on Facebook at The MT Business & Marketing Podcast: http://www.facebook.com/theMTbusinessandmarketingpodcast —>Subscribe to the Podcast in iTunes: https://itunes.apple.com/gb/podcast/the-massage-therapists-business-marketing-podcast/id1211348323?mt=2 —>Want to learn more for improving your clinic? Head over to the Massage Therapists Business School http://www.massagetherapistbusinesschool.com
