Summary: Get an inside look into some of the risk management issues the firm faces. Listen to a conversation with Denny Schleper, CEO, Hod Dahl, chief quality officer, and two representatives from Integro, our insurance brokerage agency.<br> [00:00:05]<br> male announcer: Welcome to “Own the Promise,” a CLA podcast created to share what guides every decision we make and every relationship we cultivate.<br> [00:00:19]<br> Denny: Hello, everyone, CLA family, this is Denny Schleper. I wanted to take an opportunity that we’re just experiencing this week working with really our brokers, basically an agency out of Chicago, called “Integro” that works with CLA to help us place our insurance with underwriters both domestically as well as internationally for the firm.<br> [00:00:48]<br> It’s a great opportunity, obviously, to get exposure to what’s happening within the insurance marketplace, but what’s more importantly is it’s our opportunity to really share with the brokers, with the underwriters, where is CLA headed both strategically, economically, and so forth, but then ultimately it comes down to what type of experience is CLA having from an overall claims experience.<br> [00:01:19]<br> Where are we having quality issues within the firm that either potentially could turn to a claim or already has turned to a claim, and I thought for all of you it would be a great opportunity just to hear from some of the people that are with me. Of course, our chief quality officer, Hod Dahl, sits in on all of these meetings as I do, and we also have both John and Jay representing Integro here with us today as well.<br> [00:01:49]<br> They’ve been serving the firm in this capacity for many, many years. They know CLA extremely well. They know our experience and obviously are involved with all current issues, and I thought it’d be wonderful for all of you just to hear from them as to their perspective of CLA.<br> [00:02:06]<br> They have an opportunity to work with many other CPA firms, and I’m sure they see differences within CLA compared to some of their other clients and what we’re experiencing not only strategically and economically, but really also from our quality issues themselves, so I would like to ask them some questions, but before I do that, I’d like to just–Hod, if you just have some maybe introductory comments for the firm just to give them a perspective of really this process and what we go through not only to protect the firm, but improve the firm in the process as well.<br> [00:02:48]<br> Hod: Thanks, Denny, for that. This is a very interesting process to go through. I feel privileged over the last number of years to be able to represent CLA in these discussions with both our insurance brokers and then ultimately with the underwriters that support our professional liability insurance program. I think one of the intriguing things that has come out of these meetings is to hear the perspectives of the underwriters and the kinds of questions that they ask of Denny and I when we’re describing what’s happening in the firm both strategically and from a risk management perspective.<br> [00:03:28]<br> They’re very interested, obviously, in the claims experience we’ve had, but they’re also interested in finding out what are we doing to change the way we operate day in and day out that will improve the quality of the firm and by extension reduce our exposure to claims made against the firm, so I just really enjoy the interactions with the underwriters. They ask some tough questions once in a while, and it really challenges us to think about how are we responding to these risk issues.<br> [00:04:02]<br> Denny: Thank you, Hod. I’m gonna have both Jay and John introduce themselves, but also just maybe the perspective from your world that you come from. Just on a broad scale,
