Summary: In this third episode of our Product series, Ben Foster and Bob Moesta share stories and insights about how the key to gathering customer feedback is through the deeper, often unstudied observations. Leslie Bradshaw then joins in with the idea it's never too early to start testing a new product, we just have to be willing to put it to paper. Then Ben Foster closes the interview with a story about how a company was able to pull data from bike thieves in a creative way, and how the company used that data to create the ideal product.
