Episode #30 - “How Much Will My Insurance Cover?” Answers to the Hardest Question From Patients with Laura Hatch

Summary: <p><span style="font-weight: 400;">One of the toughest questions that a dentist has to answer is how much will my insurance cover? This is a question that gets asked all day long. every day. Front office rockstar Laura Hatch from the online dental training service </span><a href="https://frontofficerocks.com/"><span style="font-weight: 400;">Front Office Rocks</span></a><span style="font-weight: 400;"> is here to give specific answers on how to tackle this common dental question and more on this enlightening episode.</span></p><br> <p><span style="font-weight: 400;">Laura and I met a few months ago. I kept hearing great things about her, and I started watching the Front Office Rocks videos, and I was super impressed. She sheds light and gives great insight on all of the key questions in a dental practice. I knew I had to get to know her, and I am super happy to chat with her today, and answer all of those tough questions that come up when running a great practice.</span></p><br> <p> </p><br> <p><strong>You can find Laura Hatch here:</strong></p><br> <p><a href="https://frontofficerocks.com/"><span style="font-weight: 400;">Front Office Rocks</span></a></p><br> <p><a href="https://www.facebook.com/FrontOfficeRocks/"><span style="font-weight: 400;">Front Office Rocks on Facebook</span></a></p><br> <p><a href="https://www.linkedin.com/in/laura-hatch-646740ba/"><span style="font-weight: 400;">Laura Hatch on LinkedIn</span></a></p><br> <p><a href="https://twitter.com/dentalrockstars"><span style="font-weight: 400;">@dentalrockstars on Twitter</span></a></p><br> <p><a href="https://www.amazon.com/Step-Away-Drill-Handbook-Accelerate/dp/099884960X"><span style="font-weight: 400;">Step Away from the Drill</span></a></p><br> <p> </p><br> <p><strong>Show Notes</strong></p><br> <p><span style="font-weight: 400;">[03:19] Laura is a dental office manager wife. They started two practices with no training. They opened two practices from scratch, and Laura realized that there was a market for front office training. </span></p><br> <p><span style="font-weight: 400;">[04:12] She started Front Office Rocks as a resource for dental teams.</span></p><br> <p><span style="font-weight: 400;">[04:32] She is all about helping the team with the nitty-gritty details.</span></p><br> <p><span style="font-weight: 400;">[05:46] Implement is the key. I share best practices that we do in our office.</span></p><br> <p><span style="font-weight: 400;">[06:15] Every patient thinks insurance will cover 100%, but it won't. In the office, we have to deal with explaining the difference.</span></p><br> <p><span style="font-weight: 400;">[06:41] We really have to understand why the patient asks this insurance question and then understand how to answer it.</span></p><br> <p><span style="font-weight: 400;">[07:01] Understanding the why.</span></p><br> <p><span style="font-weight: 400;">[07:45] It's a surprise to patients when they find out that insurance isn't going to cover all of their treatment.</span></p><br> <p><span style="font-weight: 400;">[08:09] I like it when patients ask questions about insurance, because that means that they are in the buying cycle.</span></p><br> <p><span style="font-weight: 400;">[08:32] We need to help the patient through these questions, so that they can get the dentistry that they need done.</span></p><br> <p><span style="font-weight: 400;">[09:02] Getting the team super clear.</span></p><br> <p><span style="font-weight: 400;">[09:15] Being insurance savvy versus insurance driven.</span></p><br> <p><span style="font-weight: 400;">[09:35] Practices need to understand and know insurance.</span></p><br> <p><span style="font-weight: 400;">[10:30] What the patient needs the patient needs. We have to change the way that we think about insurance in our practice.</span></p><br> <p><span style="font-weight: 400;">[11:10] Put into perspective who you work for. You work for the patient, you work for the doctor.</span></p><b></b>