Summary: You screwed up. It happens. Now, how to you go about cleaning it up while maintaining great relationships with customers, vendors, suppliers, partners and employees? Triune Brain: Reptilian brain: oldest portion. Designed for survival and reproduction Limbic brain: designed for feeling and emoting Cortex: newest portion. The highest thinking part of the brain How to Get an Apology Done: Acknowledge what happened (tell the truth) Acknowledge the impact on them Explain what happened (only if you know what you needed to fix) Explain that you're willing to make it right Make an offer to make it right Ask if this fits the bill and does, in fact, make it right (Note: shut up and listen. Don't put your reptilian brain on "speakerphone.") Ask them if they will accept your apology. ----------------------------- Call the comment line: 214 615 6505, pin 3386 Call the question line: 214 615 6505, pin 3895 Visit the website: www.totalteamsolutions.com Post to the blog: totalteam.blogspot.com
