Summary: Denise Griffitts interviews Tony Bodoh, #1 Best-Selling Author, International Speaker, and Customer Experience Expert Tony Bodoh is a two-time, #1 best-selling author and the editor of Breakthrough Magazine. He has founded or co-founded five companies ranging from customer experience consulting to small business training to television production. Tony is an international speaker who has conducted a wide range of workshops and keynotes at personal growth seminars, top-rated entrepreneur forums, and technology conferences. In this podcast, we are going to focus on how you can benefit from the work Tony does to help startups to Fortune 500 companies understand their customers’ feedback and then how he applies these insights to innovate new products, revolutionize their marketing and train their employees to deliver excellent experiences. His clients have earned customer experience awards including; JD Powers Customer Satisfaction, Forbes Most Admired Companies, AAA 3 and 4 diamond ratings, TripAdvisor Certificate of Excellence and more. To give you just one example of his results, The University of Tennessee wrote a case study about how Tony used customer behavioral data to redesign a large convention hotel so it generated $45 million more in revenue per year. His work has been profiled in Inc. Magazine, CIO Magazine, Restaurant Hospitality Magazine, and more.
