A false choice: systems of record vs. systems of engagement – Pivotal Conversations #49

Summary: What's the best way to categorize and prioritize your IT projects? Splitting them up between systems of record (ERP) and systems of engagement (user-facing apps) is a popular mode of thinking, highly related to bi-modal IT. In this episode, guest Ian Andrews explains why this framing is a bad idea and offers a value-driven way of thinking about it instead, along with plenty of commentary from Coté and Richard.