Summary: Sometimes just saying, 'I'm Sorry' isn't enough to smooth over the harsh terrain that was created by an error in the past. Drs. Michelle Gannon and Sam Jinich explain how to deliver a heartfelt and effective apology.
Summary: Sometimes just saying, 'I'm Sorry' isn't enough to smooth over the harsh terrain that was created by an error in the past. Drs. Michelle Gannon and Sam Jinich explain how to deliver a heartfelt and effective apology.