Summary: Customer service isn’t hard – it’s about being genuine; a person; a human who understands the needs of other people and has a willingness to help.<br> The trouble is, we’re all busy – right?<br> Well, so what.<br> There’s no excuse for poor customer service and I’d even challenge that we should be delighting our customers every single day. Without fail<br> Let’s dig in…<br> Challenged Issue:<br> In this podcast, we challenge the issue of customer service – how you can delight your customers every single day.<br> Mark’s Actionable Tips:<br> <br> * Give people your time. Talk to them personally, but set respectful parameters with your time and efforts. Try not to delegate unless absolutely necessary.<br> * Be honest when you make a mistake. You don’t have to be the person who is infallible and never messes up. It happens. So apologize and rectify the mistake – even if the mistake is not yours.<br> * Involve your customers. Don’t turn people off. Instead, listen to them. Let them challenge you to make your business better!<br> <br> <br> Top Quotes:<br> <br> * “People expect quality response.”<br> * “Things really, really get a little bit hairy if you let things get on top of you.”<br> * “People always will demand your attention.”<br> * “People are genuinely just people.”<br> * “That’s what it is all about – is creating friends.”<br> * “We all make mistakes. It is human nature.”<br> * “You have to shoulder that responsibility. You have to be honest.”<br> * “Involve your customers, treat them as friends, and even if they challenge you, acknowledge that involvement.”<br> <br> Guest Links:<br> <br> * Podcast Websites (<a href="https://podcastwebsites.com/">https://podcastwebsites.com/</a>)<br> * DMSQD (<a href="http://dmsqd.com/">http://dmsqd.com/</a>)<br> <br> Resources:<br> <br> * John Lee Dumas (<a href="http://www.entrepreneuronfire.com/">http://www.entrepreneuronfire.com/</a>)<br> * Business Buff Podcast (<a href="https://itunes.apple.com/au/podcast/business-buff-entrepreneurs/id979670013?mt=2">https://itunes.apple.com/au/podcast/business-buff-entrepreneurs/id979670013?mt=2</a>)<br> * Podcast Movement (<a href="http://podcastmovement.com/">http://podcastmovement.com/</a>)<br> * Excellence Expected Stitcher (<a href="http://www.stitcher.com/podcast/excellence-expected">http://www.stitcher.com/podcast/excellence-expected</a>)<br> * Excellence Expected iTunes (<a href="https://itunes.apple.com/podcast/excellence-expected-inspirational/id924421463&ls=1">https://itunes.apple.com/podcast/excellence-expected-inspirational/id924421463&ls=1</a>)<br> <br> Key Timestamps:<br> <br> * 0:32 Podcast Websites<br> * 1:28 Challenged issue<br> * 3:05 Initial set up and chaos<br> * 3:43 Maintaining service<br> * 5:15 Dealing with customers<br> * 5:29 Actionable tips<br> <br> Don’t forget, the more you expect from yourself the more you WILL excel!<br>
