Summary: Update on Tawk.to I started using <a href="http://www.Tawk.to" target="_blank">Tawk.to</a> for chat. This thing is awesome. I am super impressed with their tons of features. As a self-professed stat junkie, I love seeing where my visitors and where they came from. You get a ton of information including what they typed into Google to get to your site, how long they've been on the site, what page they are viewing. In two words: it's cool. I was using Rhino Support for the ticketing system and their live chat. If I left Rhino, what would I use for my knowledge base and ticketing? Then I remembered <a href="http://weeklywebtools.com/podcast/fresh-desk-ticketing-system-social-tools-one">a few episodes ago</a> I had taken a look at <a href="http://www.weeklywebtools.com/freshdesk" target="_blank">Freshdesk</a>. It's super easy, and powerful. So I am moving my chat to Tawk.to and I'm moving my knowledge base/ticketing to <a href="http://www.weeklywebtools.com/freshdesk" target="_blank">Freshdesk</a>. The bad side of this equation is both of these are free. How is that bad? Well Freshdesk does have a paid version (that I don't need) so I assume they will stay in business. I'm not sure how Tawk.to is going to stay in business (although their website states they will be charging businesses in the future. Video Intro Plugin If you really want to grab your visitors attention when they show up, this might be the Wordpress plugin for you. It's called <a href="http://codecanyon.net/item/video-intro-for-wordpress/6900712/?ref=jammindave" target="_blank">Video Intro</a> and as you might expect when your video arrives it plays a video intro. You can set it up to play every time someone shows up on your site, or only on the first visit (you can also choose never - which makes me scratch me head). At the end of the video, your visitor is redirected to a page. It's simple, and their demo page show it off nicely. You can add skip buttons, our logo, and customize how it looks. You can use your own hosted video, or use a video on YouTube. It's works on Mobile as well. Check it out on <a href="http://codecanyon.net/item/video-intro-for-wordpress/6900712/?ref=jammindave" target="_blank">Code Canyon</a>. It's only <a href="http://codecanyon.net/item/video-intro-for-wordpress/6900712/?ref=jammindave" target="_blank">$16</a>
