Summary: This episode of NBAA Flight Plan looks at human error in the maintenance arena. Dr. Tony Kern of Convergent performance reports: "No matter what level of the maintenance or operations function we're discussing " the most junior A&P, the most senior maintenance supervisor " the errors are about about self-awareness and self-management." The podcast was posted as NBAA and the industry prepare for NBAA's Maintenance Management Conference, scheduled for April 6-8, 2010, in Burbank, CA. Dr. Kern will present at the Maintenance Management Conference, which this year marks its 25th anniversary.
