Summary: Faulty airbags, mis-labelled horsemeat burgers and exploding dishwashers. What is the process for recalling defective items and how quickly must manufacturers and distributors act to protect consumersâ health and safety? Evan Davis and guests discuss the logistics of product recalls and the impact it can have on the reputation of a company. Guests: Gerard Bos, Customer Relations Manager for UK and Ireland, Ikea Chris Dee, Chief Operating Officer, E.H Booth Vince Shiers, Managing Director, RQA Global
