Controlling Project Scope: Keeping Stake-holders Happy & Finishing On-time/budget

Summary: Trying to fight every change to a project doesn't work. Even if the customer doesn't ram the change down your throat, they are still unhappy with the project and with you. Watch a video of a project manager trying to fight a change and failing. Then see him handle the change correctly, with narration by Dick Billows, PMP, CEO of 4PM.com