013 – Uber Good Experience – 7 Reasons Positive Talk is Good for Customer Service

Summary: 7 Reasons Positive Talk is Good for Customer Service "Your state of mind today will be your state of life tomorrow. Trust in a brighter future and it will come your way. When at war with yourself, you're more likely to start a war with others. Create peace within yourself to make peace with those around you." ---Kemmy Nola---   Customer Service Story of the Week "Here's Your Tip!" Click Play Above to Listen Innovate is the Conference I attended in Franklin, Tenn.  It was awesome!  Here are a few of the books written by the speakers.  Dan Miller: 48days to the Work You Love, Michael Hyatt: Platform; Get Noticed in a Noisy World, Ken Davis: Secrets of Dynamic Communications, Chad Jeffers: 25 Notes for the Successful Musician. What's A Dobro?  A dobro is an acoustic guitar with a metal resonator built into its body. Here's the picture of my suitcase after the Fire!  Yikes!!! 7 Reasons Positive Talk is Good for Customer Service   1.  It reduces stress!   Researchers are finding more and more evidence pointing to the many benefits of positive talk.  Such findings suggest that positive talk makes you less stressed and also gives you a greater sense of overall well-being. 2. It’s Attractive!  While you might think that positive talk and positive influences only affect you in the moment, you have to remember that because you are around peple, you serve people, and that is your environment, it is actually so much more. 3. Good health!   In recent years, researchers have found that your mind can have a powerful effect on your body. Immunity is one area where your thoughts and  attitudes can have a particularly powerful influence. 4.  Attitude of Gratitude!  Now the opposite of resentment and dissatisfaction is gratitude. You have the power to turn any negative talk to positive talk.  By doing so you will develp the power of gratitude or an attitude of gratitude. 5.  Softened Heart!  When you are a positive talker it naturally makes you less likely to look at things and think of people pessimistically.  You begin to see the good in people and the good in things.  It lowers your defenses and gets the idea that, “they are out to get me” out of your mind. 6.  Improves your skills!   This is know as the Broaden and Build theory.  It states that positive emotions, created through positive talk, broaden your sense of possibilities and open your mind, which in turn allows you to build new skills and resources that can provide value in your life.  You see the benefits of positive words don’t stop after a few minutes of good feelings subside. In fact, one of the biggest benefits that positive talk provides is an enhanced ability to build skills and develop resources for use later. 7.  Better Coping Skills!   When faced with stressful situations, positive talkers or thinkers cope more effectively than negative ones do.  We all know that dealing with customers can be unpredictable at times.  We must remain flexible and able to adapt to every situation.  Positive talk does just that.  By improving your coping skills it gives you the flexibility needed to cope with the changes of serving people. 7 Reasons Positive Talk is Good for Customer Service! Do you believe in Positive Talk?  What affect has it had in your life?  Leave a comment below, I'd love to hear from you!