Summary: I recently sat down with the original @comcastcares guy, also known as Frank. Eliason. He's since moved to Citi to head up their Social Media efforts AND authored a book called, @ your service. Get it? So here's our conversation about customer service, customer experience and a whole lotta funnel flipping. Be sure to forward this to any brand marketers you think would benefit from the discussion. Listen to it LIVE (left click) or download it HERE (right click) Subscribe to the show via iTunes here
