Summary: What does Sam Palmisano, former CEO of IBM, Tom Peters, author of In Search of Excellence, your mother, your wife, your kids and your friends all want from you? One thing that takes relationships to a new level. One skill that can turn you from unwanted to wanted. Most of the advice on this one skill is not helpful, because it overlooks the one thing that will define your ability to be successful. It will stunt your ability to grow relationally.
