What Happens in Vegas (Doesn't) Stay in Vegas: Rob Cate, Director of the World Famous Vegas.com Call Center

Summary: Rob Cate is proud to serve the customers visiting Sin City. Cate has put his blood, sweat and tears into creating his version of a successful call center culture. And it’s working. Cate has increased Vegas.com’s revenue by 347 percent with 0 percent call center turnover. We