CWUYouth Podcast Episode 34: Third Party Harassment - It is real and it is a problem

Summary: Third Party Harassment – when call centre workers get abuse from their customers – it is a big problem. Yet the government wants to dilute legal protection that currently exists in England, Scotland and Wales, and in Northern Ireland, where the issue seems most acute, there is no dedicated law on this at all.  In this podcast, Simon Sapper discusses the problem – and the remedies to it – with Northern Ireland Telecom branch member Sadie Fulton and CWU National Equal Opportunities Officer Linda Roy.