Summary: Believe it or not, but the technology behind the nation's 911 system is 40+ years old! But that's about to change – and quickly. CCMI President & Voice Report Publisher George David talks with 911 guru, Mark Fletcher, product manager of public safety solutions at Avaya, about next generation 911 (NG911), an affordable IP-based framework that delivers a lot more than location information ... like individual medical histories! It's a fascinating development that also offers enterprise users a fast road to world-class 911 performance, but there are a few "gotchas."
