Summary: In this week's Medicare Insights Weekly podcast, please enjoy our article on customer service call volume. In our Customer Service segment, we discuss many of our self service options. This week, we discuss the Appeals Timeliness Calculator Tools. The Centers for Medicare and Medicaid Services issued new and revised Medicare Learning Network Matters articles on Redesign of the Medicare Summary Notice Final Implementation and Major Update to Chapter 21 of the Claims Process Manual, 2013 Annual Update to the Therapy Code List, Quarterly Update to the End Stage Renal Disease Prospective Payment System, Therapy Cap Values for Calendar Year 2013, Calendar Year 2013 Annual Update for Clinical Laboratory Fee Schedule and Laboratory Services Subject to Reasonable Charge Payment, Further Details on the Revalidation of Provider Enrollment Information and Implementation of Provider Enrollment Provisions. The Centers for Medicare and Medicaid Services is also hosting a national provider call on therapy functional reporting requirements for outpatient physical therapy, occupational therapy and speech language pathology services effective January 1, 2013. In our Comprehensive Error Rate Testing segment we discuss medically unnecessary service or treatment, and signature requirements, and its impact on inpatient hospital claims. Our billing megabits segment we discuss how to retrieve offline claims in the Fiscal Intermediary Standard System. As we conclude this week’s episode, please review our list of upcoming educational events. A transcript of this program is included with the MP3 file. To view the transcript, please enable lyrics on your player. Have a comment on our podcasts? Take our Podcast Survey! https://www.surveymonkey.com/s/MIWpodcastfeedback Websites referenced in today’s podcast: http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM7676.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8126.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM7858.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8129.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8132.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE1126.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM7350.pdf http://www.cms.gov/Outreach-and-Education/Outreach/FFSProvPartProg/Downloads/2012-11-29-e-News.pdf https://www.novitas-solutions.com/policy/mac-ab/l27548-r8.html
