Summary: In this week's Medicare Insights Weekly podcast, please enjoy our article on customer service call volume. The podcast will be on hiatus until January 2013. From all of us at Novitas Solutions, Have a Safe and Happy Holiday! In our Customer Service segment, we discuss the JH Inquiry Guide. The Centers for Medicare and Medicaid Services issued new and revised Medicare Learning Network Matters article on Implementing the Claims-Based Data Collection Requirement for Outpatient Therapy Services — Section 3005g of the Middle Class Tax Relief and Jobs Creation Act of 2012, Expansion of Medicare Telehealth Services for Calendar Year 2013, Update to Medicare Deductible, Coinsurance, and Premium Rates for 2013, Calendar Year 2013 Update for Durable Medical Equipment, Prosthetics, Orthotics, and Supplies Fee Schedule and Health Insurance Portability and Accountability Act Eligibility Transaction System to Replace Common Working File Medicare Beneficiary Health Insurance Eligibility Queries. Our billing megabits segment we discuss how to find claims by specific status locations in the Fiscal Intermediary Standard System. As we conclude this week’s episode, please review our list of upcoming educational events. A transcript of this program is included with the MP3 file. To view the transcript, please enable lyrics on your player. Have a comment on our podcasts? Take our Podcast Survey! https://www.surveymonkey.com/s/MIWpodcastfeedback Websites referenced in today’s podcast: http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8005.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE1249.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM7900.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8052.pdf http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8133.pdf
