Cold Call show

Cold Call

Summary: Cold Call distills Harvard Business School's legendary case studies into podcast form. Hosted by Brian Kenny, the podcast airs every two weeks and features Harvard Business School faculty discussing cases they've written and the lessons they impart.

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  • Artist: HBR Presents / Brian Kenny
  • Copyright: President and Fellows of Harvard College


 If the Key to Business Success Is Focus, Why Does Amazon Work? | File Type: audio/mpeg | Duration: 1253

Harvard Business School professor Sunil Gupta explores the infiltration of Amazon into dozens of industries including web services, grocery, online video streaming, content creation and, oh, did we mention physical bookstores? What’s the big plan? Is the company spread too thin, or poised for astronomical success? Gupta is the author of the case study, “Amazon 2019.”

 Managers: Are You Prepared to Handle Religion in the Workplace? | File Type: audio/mpeg | Duration: 1010

Challenges related to managing religion in the workplace are on the rise, as are religious discrimination claims and monetary settlements in the U.S. and around the world. Harvard Business School professor Derek van Bever discusses two examples in his case, “Managing Religion in the Workplace: Abercrombie & Fitch and Masterpiece Cakeshop.”

 Would You Live in a Smart City Where Government Controls Privacy? | File Type: audio/mpeg | Duration: 1448

Toronto is experimenting with smart city concepts envisioned by Google spin-off Sidewalk Labs. Harvard Business School professors Leslie John and Mitch Weiss discuss the tradeoffs of using technology to improve modern city life at potential costs to digital privacy from their case, “Sidewalk Labs: Privacy in a City Built from the Internet Up.” Is it worth it?

 Can Mark Zuckerberg Rebuild Trust in Facebook? | File Type: audio/mpeg | Duration: 1172

Facebook CEO Mark Zuckerberg faced a crucible moment in 2018 after Cambridge Analytica accessed data from 87 million Facebook accounts. Harvard Business School professor Bill George discusses his case, “Facebook Confronts a Crisis of Trust,” including why Zuckerberg handled the crisis as he did, the role of companies in protecting privacy, and the pros and cons of regulation.

 Will Startup Fishbowl Become the Social Media App for Your Industry? | File Type: audio/mpeg | Duration: 1191

Fishbowl's founders have built a social media platform allowing professionals to connect anonymously and with candor within their companies and industry. But the app is still largely limited to the consulting industry. Can they extend the app into other sectors? What’s the winning business model? Will adding employers to the mix pay off or kill the value? Harvard Business School professor Leslie John discusses her case study exploring the boundaries of social media and personal privacy.

 How Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury Brand | File Type: audio/mpeg | Duration: 1449

Harvard Business School professor Geoff Jones examines the career of Helena Rubinstein, one of the trailblazing female entrepreneurs of the 20th century. Using guile, brilliant branding, and more than a few falsehoods, Rubinstein lifted cosmetics from an accessory item for prostitutes to a great luxury item during the Great Depression.

 Pursuing Precision Medicine at Intermountain Healthcare | File Type: audio/mpeg | Duration: 1564

What happens when Intermountain Healthcare invests resources in an innovative precision medicine unit to provide life-extending, genetically targeted therapies to late-stage cancer patients? Harvard Business School professors Richard Hamermesh and Kathy Giusti discuss the case and its connections to their work with the Kraft Precision Medicine Accelerator.

 The Delicious History of Hershey Chocolate | File Type: audio/mpeg | Duration: 1556

Have you ever wondered how Hershey chocolate came to be so popular? Harvard Business School professor Nancy Koehn discusses the life and vision of Milton Hershey, the entrepreneur and philanthropist behind the Hershey chocolate bar, the town of Hershey, Pennsylvania, and the Milton Hershey School.

 How Wegmans Became a Leader in Improving Food Safety | File Type: audio/mpeg | Duration: 1003

Harvard Business School professor Ray Goldberg discusses how Wegmans CEO faced a food safety issue and then helped the industry determine how it could become more proactive in the future.

 Can Miguel McKelvey Build the “Culture Operating System” at WeWork? | File Type: audio/mpeg | Duration: 1571

How deeply does the culture of a startup matter? Can it be shaped? Harvard Business School professor Jeffrey Rayport discusses WeWork cofounder Miguel McKelvey’s innovative role in building a company culture to support rapid growth.

 Using Fintech to Disrupt Eastern Bank from Within | File Type: audio/mpeg | Duration: 1102

Was Eastern Labs a huge success or an expensive mistake? Eastern Bank CEO Bob Rivers innovates from within by partnering with fintech entrepreneur Dan O’Malley to launch a completely automated small business lending product. Harvard Business School professor Karen Mills discusses key questions from the case: Did Rivers have the right intrapreneurship model? Did he change the culture at Eastern? Did he make a mistake spinning off Numerated into a separate company?

 Honda Created a Civic for Very Light Jets: How High Will it Fly? | File Type: audio/mpeg | Duration: 1316

After thirty years of research and development, the HondaJet is now the top selling jet in the very light jet segment of the market. Harvard Business School professor Gary Pisano discusses how Honda Aircraft Corporation CEO Michimasa Fujino brings the jet to life, and must now decide on ways to grow the business.

 Building a Nonprofit Marketplace System to Feed America | File Type: audio/mpeg | Duration: 1503

Feeding America is the third largest nonprofit in America, managing a network of more than 200 food banks nationwide. Harvard Business School professor Scott Duke Kominers and University of Chicago professor Canice Prendergast discuss how the organization designed a marketplace that was efficient and fair for all participants.

 Could Big Data Replace the Creative Director at the Gap? | File Type: audio/mpeg | Duration: 1112

Is it time to throw out the creative director and rely on big data to predict what consumers want to wear next? Harvard Business School professor Ayelet Israeli discusses how Gap CEO Art Peck considers this bold idea to boost sales.

 Vodafone’s Innovative Approach to Advanced Technologies | File Type: audio/mpeg | Duration: 1401

Harvard Business School professor Bill Kerr discusses how Vodafone, one of the largest companies in the telecommunications space, incorporated technological advancements like big data, automation, and artificial intelligence to improve productivity while ensuring new opportunities were created for the next generation of workers.


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