CHURN FM

EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.

EP 115 | Eric Keating - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.

EP 114 | Cactus Raazi (EXOS) - How to increase customer retention through personalized pricing

EP 113 | Harini Karthik (Loom) - How to build a data team to uncover retention drivers & fuel growth for your business

EP 112 - Louis Grenier (Everyone Hates Marketers) - How to Stand the F*ck Out with Louis Grenier.

EP 111 - Nick Fogle (Churnkey) - How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn.

EP 110 - Tadas Labudis (Prodsight) - Why you should rethink churn exit surveys and what to do instead.

EP 109 | Julien Codorniou - How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.

EP 108 | Chris Hicken ('nuffsaid) - How to crush churn before it even starts with user testing.

EP 107 | Ashvin Vaidyanathan - How Gainsight’s Customer Success and Product teams work together towards a common north star metric.

EP 106 | Rav Dhaliwal (Crane Venture Partners) - The evolution of Customer Success and what CS teams are still getting wrong in 2021

EP 105 | Mayor Francis X. Suarez - City as a Service (CaaS): How the best cities retain their citizens.

EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.

EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.

EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership.