CHURN FM
Summary: CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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- Artist: Andrew Michael
- Copyright: © 2024 CHURN FM
Podcasts:
EP 101 | Mike Sasaki and Tyler Ramsey (Mitek) - How to strategically plan and successfully execute a user onboarding revamp
Today on the show we have David Sakamoto, VP of Customer Success at GitLab.In this episode, we talked about how David remembers names leading a team of over 200 people, the biggest differences between company giants like Cisco and hyper-growth startups...
Today on the show we have Mariah Hay, VP of Product at Help ScoutIn this episode, Mariah shares the product principles she lives by, and the importance of having a cross-functional group of teams working towards outcomes with an aligned goal to avoid...
Today on the show we have Derek Steer, Co-founder, and CEO of Mode.In this episode, we talked about what drove Derek as an analyst to start Mode, what they do, and who their typical customers are. We also discussed how Mode nudged competitors out of...
Today on the show we have Shanta Bodhan, Director of Customer Success at SupplyShift.In this episode, we talked about what drove Shanta to make the switch from HR to customer success, the different parallels between employee retention and customer...
Today on the show we have Dan Burcaw, co-founder and CEO of Nami ML.In this episode, we talked about what drove Dan to build Nami ML, the unique involuntary churn scenarios with mobile apps on iTunes and Google Play stores.We also discussed the...
Today on the show we have Sydney Strader, Head of Customer Success at Catalyst.In this episode, we talked about what motivated Sydney to make the switch from a career in marketing to customer success, how you can align compensation between sales and...
Today on the show we have Javier Suarez, co-founder of Oliva.In this episode, we talked about what it feels like to start over again after building TravelPerk, a hyper-growth startup. Javier also shared how the anxiety that came with being a founder of...
Today on the show we have Kristi Faltorusso, VP of Customer Success at IntelliShift. In this episode, we talked about how Kristi moved from a career in marketing to customer success and why it was the best decision she ever made. Kristi also shared what...
Today on the show we have Dave Blake, founder, and CEO of ClientSuccessIn this episode, we talked about what motivated Dave to start ClientSuccess and how their service helps their customers drive expansion and reduce churn, he also shares what it was...
Today on the show we have Luke Diaz, VP of Customer Success at Clearbit.In this episode, we talked about why Luke made a career switch from working at a Hedge Fund to diving into Customer Success, and how Optimizely shifted their go-to-market strategy...
Today on the show we have Megan Murphy, VP of Product at Hotjar.In this episode, we talked about the importance of delighting customers in small ways no matter the stage or size of a company, how Megan took the “Jobs To Be Done” framework to the next...
Today on the show we have Ryan Robinson, founder, and blogger of ryrob.comIn this episode, we talked about how Ryan conducts revenue-generating keyword research, why revenue is his number one content metric to track, and how he helps companies with...
Today on the show we have Megan Bowen, Chief Customer Officer at RefineLabsIn this episode, we talked about what a revenue engine optimization agency does and how they help their customers grow with their demand generation framework.We also discussed...
Today on the show we have Derek Skaletsky, Founder and CEO of Sherlock.In this episode, we talked about how Derek came up with the idea to build Sherlock and why now, how Sherlock determines an engagement score, and how CS, Sales, and Marketing teams...
