EP39 | Megan McMullin - How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community | File Type: audio/mpeg | Duration: 2534
How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community
EP38 | Marvin Liao (500 Startups) - Why customer retention is a key metric for seed-stage investments | File Type: audio/mpeg | Duration: 1817
Why customer retention is a key metric for seed-stage investments
EP37 | Josh Garofalo (Sway Copy) - Customer retention starts with copywriting: how to attract the right customers with your copy | File Type: audio/mpeg | Duration: 3018
Customer retention starts with copywriting: how to attract the right customers with your copy
EP36 | Adam Dorrell (CustomerGauge) - You’re using Net Promoter Score (NPS) wrong! Segmentation is the | File Type: audio/mpeg | Duration: 2186
You’re using Net Promoter Score (NPS) wrong! Segmentation is the
EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers | File Type: audio/mpeg | Duration: 2430
How Baremetrics collects HONEST feedback from churning customers
EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn | File Type: audio/mpeg | Duration: 2602
How a customer-centric email strategy can help you fix churn
EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core | File Type: audio/mpeg | Duration: 2581
How Hiten Shah builds products with customer retention at the core
EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention | File Type: audio/mpeg | Duration: 2698
How to build, scale, and engage a user community to prevent churn and increase retention
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention | File Type: audio/mpeg | Duration: 2602
How specialization within customer success will improve your retention
EP30 | Ryan Singer - How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework | File Type: audio/mpeg | Duration: 2901
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
EP29 | Nick Franklin (ChartMogul) - Why retention is your #1 weapon to drive expansion revenue and how to track it | File Type: audio/mpeg | Duration: 2743
Why retention is your #1 weapon to drive expansion revenue and how to track it
EP 28 | Omid Razavi (ServiceNow) - Preventing churn by building out a product success team | File Type: audio/mpeg | Duration: 2219
Preventing churn by building out a product success team
EP27 | Jenny Campbell (DiscoverOrg) - 3 crucial customer health metrics you should monitor to prevent churn | File Type: audio/mpeg | Duration: 2974
Today on Churn.fm we have Jenny Campbell, Vice President of Customer Experience at DiscoverOrg.In this episode, we discussed the functions of customer marketing inside a customer success team; three essential things that move the customer retention...
EP26 | Yu-Kai Chou - Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention | File Type: audio/mpeg | Duration: 2789
Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention.
EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey | File Type: audio/mpeg | Duration: 2828
How to increase customer retention by adapting to the modern buyer’s journey
