EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver | File Type: audio/mpeg | Duration: 2093
EP 146 | Tomer Suarez - How to convert your customer service from a “cost-center” into a profit driver
EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention | File Type: audio/mpeg | Duration: 1847
EP 145 | Sonciary Pérez (Quala) - Engagement is not always a clear prediction of retention
EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR. | File Type: audio/mpeg | Duration: 2035
EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.
EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business | File Type: audio/mpeg | Duration: 2235
EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business
EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success | File Type: audio/mpeg | Duration: 2452
EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it | File Type: audio/mpeg | Duration: 2289
EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack. | File Type: audio/mpeg | Duration: 2403
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1. | File Type: audio/mpeg | Duration: 1841
EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.
EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention | File Type: audio/mpeg | Duration: 1742
EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers | File Type: audio/mpeg | Duration: 2222
EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers
EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs. | File Type: audio/mpeg | Duration: 2548
EP 136 | Scott Singerman - Inside Mixpanel’s retention driving partnerships programs.
EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre | File Type: audio/mpeg | Duration: 2010
EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre
EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled. | File Type: audio/mpeg | Duration: 1775
EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention. | File Type: audio/mpeg | Duration: 1804
EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.
EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers. | File Type: audio/mpeg | Duration: 2130
EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
