BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

Want to improve a process? Start off by thinking of all the reasons why you shouldn't. That's one of the lessons learned by Brian Eden, Global Head of Operational Excellence at Mylan Laboratories, a provider of generic and specialty pharmaceuticals. In this podcast,

Understand your context and make sure that the process improvement tools you use are appropriate to them, says Jason Schulist, Director of the Program Office at DTE Energy, a US-based energy company that supplies electrical and natural gas.  His company won  last year's

Sam Chari, Vice-President of Global Operations at research investment firm AllianceBernstein, joins the PexNetwork to discuss how the company is applying BPE Methodology to drive efficiency. He reflects on how financial institutions typically collect and interpret performance

You've heard of the industrial age. You've heard of the Information Age.  But are we headed for a new era -  the Process Age? In this Profit through Process podcast, Gerhard Basson, an IT Process Architect with Old Mutual Life Assurance Company, says that he thinks

The involvement of frontline staff is key to successful process improvement, says Ashly Mason, Process Excellence Manager at Moffitt Cancer Center & Research Insitute. She's been integrating process improvement philosophies and techniques such as Lean into

Seeing is believing. That's the principle upon which something called Immersive Engineering rests. The process is based on Six Sigma methodologies, virtual reality technology, and systems engineering. Joe Kleiss, team lead at the US Armament Research and Development

Make it as easy as possible for your customer to engage with your business, says Mike Fisher from consumer electronics retailer, Best Buy. In this Process Perspectives interview, Fisher describes Best Buy's methods for applying process improvement to customer management.

Change isn't something that happens to you, says Peter Zorn, Head of Lean and Transitions at Deutsche Bank, it should be something of which you're part. In this Profit through Process podcast, Zorn discusses the cultural transformation needed in any continuous improvement

What are some of the common challenges of working with customer-related processes and how do you overcome them? Find out in this Profit through Process podcast. PexNetwork speaks to Patti Rogers, Head of Lean Six Sigma Initiatives at leading Canadian telecommunication company TELUS to

You've assembled a team of the best and brightest minds your company has to offer. But how do you make sure they work well together? In this Profit through Process podcast, Aqua Porter, Vice President Lean Six Sigma Strategy and Business Excellence at Xerox, discusses what she sees

Companies have been implementing Six Sigma and Lean initiatives for decades now but many fail to achieve the expected results. In this Profit through Process podcast Jon Alder, the Group Head of Lean Enterprise at global consumer packaging company Rexam PLC, says that Lean Six

Having the right people at the top is what makes some organizations pull ahead of their competitors, says Steven Spear, MIT professor and author of the book " The High Velocity Edge: How market leaders leverage operational excellence ." In this Profit through Process

Integrating process improvements with overall results is the key to achieving sustainable process improvement, says John Norcross, Client Partner at consulting group Evolve Partners LLC. In this Profit through Process podcast, Norcross discusses lessons learned when

Ask not what you can do for your Enterprise Architecture, ask what it can do for your customers. Steve Melville, Director of Support Delivery Architecture at Oracle, says that businesses today need to align processes, strategies and systems to be customer-focused and

First came local area networks. Then e-mail. Now it's the turn of social media. But do any of these developments make us work more efficiently together? In this Profit through Process podcast, Keith Swenson, Vice President of Research & Development at  Fujitsu America and