BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

How do you fix a wheel when it's spinning? That's the challenge that confronts businesses as they try to make changes all the while delivering on their commitments to customers. In this Process Perspectives interview, David Bodiford, Chief Operating Officer at Threshold

Many companies are starting to look to cloud computing - using pay as you go or subscription-based web services - as a means of increasing the mobility of the workforce and of driving down the costs of maintaining a technical infrastructure. But what are the

What does a successful business excellence model look like? And how does it need to be adapted to reflect the changing business environment? In this Process Perspectives interview, Matt Fisher, Chief Operating Officer at EFQM discusses the 9 pillars of the foundation's Business

Lean, which started out life in automobile manufacturing, has been popping up just about everywhere in the last few years such at banks, in government offices and healthcare organizations, among many others. But what about using Lean principles in daily life to become personally more

How do you get the C-suite to sit up and take notice of Lean Six Sigma? The reality is that many CEO’s give Lean Six Sigma their tacit support with one eye to the fact their competitors are doing it so they better be seen by the market to be doing something

What if you could look into a crystal ball and find out which innovations are likely to succeed and which are likely to fail? We can, according to author Michael Raynor, who co-wrote The Innovator’s Solution with Clayton Christensen. Raynor says that a theory he’s developed

Can Six Sigma improve customer satisfaction? At Starwoods Hotel Greater China, part of one of the world's largest hotel chains, Six Sigma forms an integral part of measuring, improving and reducing the variability of service quality at the individual hotels. Lisa Liu, regional

One of the worst things you can have from a customer experience point of view is have leadership that "knows" what customers want, says Darin Phillips Vice President of Customer Experience at Bayview Loan Servicing. In this Process Perspectives podcast, Darin

History is littered with them - brutal but effective leaders. From Genghis Khan - that terror of the Mongolian steppes - to Joseph Stalin who introduced the gulag to his people, these leaders built empires founded on fear and violence and aren't often cited as

Procter & Gamble has come up with a novel approach to getting the right data to the right people at the right time - modelled on an airplane "cockpit".  The global consumer giant looked at how people make decisions on a daily basis - powerpoint slides, e-mails,

How do you get frontline retail staff involved in process improvement?  Alghanim Industries, a privately-owned Kuwaiti conglomerate, uses GE Workouts and Kaizen events to get their retail staff engaged. In this Process Perspectives interview,  Paul Mathews,

New markets require a new way of doing business, says Stephen Wunker, founder of New Markets Advisors and author of a new book out this month called Capturing New Markets . In this Process Perspectives podcast, Wunker argues that capturing new markets requires a different approach

Engage employees by showing how things work, says Mark Anderson, Director of Lean Six Sigma at Arval, a vehicle leasing firm and subsidiary of European bank BNP Paribas. You can waste a lot of time, he says, trying to convince through discussion and theory. In this

Quality has far-reaching ramifications, says economist Dr. Vladimir Kvint, and plays an integral role in fostering entrepreneurship. Dr. Kvint argued this point in this week's Deming Files column Deming and the Development of the Global Emerging Market . In this Process

Peut on appliquer les methodes Lean au sein d’un department comptabilité? Chez Bombadier, on pense que «oui. » Dans ce podcast Process Perspectives , Natasha Bastien, Director Continuous Improvement,  Finance Shared Services, A&R chez Bombardier