BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

They’ve got a reputation for being among the toughest, most highly skilled military personnel in the world and they’re sent on some of the most difficult security missions out there. But can even the US Navy Seals benefit from improved processes? Naval Special Warfare Group 4

More and more companies in Asia are adopting Lean Six Sigma methodologies as a way to reduce costs and improve quality. But if you’re not careful it can be easy for your efforts to be derailed. So what can you do to ensure success? Or perhaps more importantly – what

What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. In this Process Perspectives podcast, Cumming discusses  the

They’ve become one of the coolest technology products out there - but are iPads becoming the latest "must have" for doctors and nurses?  One Canadian hospital certainly seems to think so. Ottawa General Hospital, located in the capital of Canada, has

Where does IT fit into your process improvement program? And how do you make process improvement a part of the culture? In this Process Perspectives podcast,  Debi Rednik, Process Excellence Leader, and Steve Waldner, Process Excellence Advisor, both working within

When you’re lurching from crisis to crisis it can be difficult to take a step back and figure out how to move beyond heroics and firefighting to something more sustainable. That’s where knowing your process maturity levels can help…or so says Danie du

You can’t plant more food during a famine, says Richard Chetty, Manager: Innovation & Strategy at BMW South Africa, which is why you've got to make sure you've got a plan in place for the worst case scenario. In this Process Perspectives podcast, Chetty

With the economy in the doldrums and many companies cautiously approaching the year ahead – cutbacks, layoffs and cost cutting appear to be back on the agenda. But is there a right and a wrong way to make cost savings? In this Process Perspectives podcast, Brad Power, a

What does knowledge management have to do with performance? Northrop Grumman is a global supplier to defense and aerospace industries. With clients such as governments and militaries, and products like unmanned spacecraft….you can see why the company has no margin for error.

How do you build a shared culture when you’ve got different teams all with different ways of understanding and speaking about the same problems – the IT department, your Lean and Six Sigma teams, your business users. What does it take to bring it all together and make sure

Is Hoshin Kanri a better alternative to Management By Objective? Yes, argues Ken Craddock in this Process Perspectives podcast. Craddock is an expert in organizational design and a frequent lecturer at New York’s Columbia business school. He discusses why he

Starting up a process improvement program? Sometimes you can find that other people in your company aren’t quite as enthusiastic as you about the changes you’re about to make. So what should you do about it? In this Process Perspectives podcast, recorded live at PEX

Is Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer. In this Process Perspectives podcast, Jan Lategan, Head of Process Management Corporate Shared Services at South

Are you ready for Big Data? Do you even know what the heck it is? In this Process Perspectives podcast, Robert Plant, an associate professor of computer information systems at the University of Miami School of Business Administration, sheds some light on what big data actually

As baby boomers inch closer to retirement, the government services that they rely upon are starting to feel the strain: delays, backlogs, and errors can be common. But one government office, the State of Michigan's Office of Retirement services, decided to do something