ServiceNow Podcasts

Manufacturers are embracing digital transformation to increase business agility across their value chain. But how can they use digital workflows to address production challenges? Tune into episode two of the Connected Manufacturing podcast where we will be discussing how there is still plenty of untapped potential in how technology can be used to optimize processes and tackle production-related challenges. See omnystudio.com/listener for privacy information.

The CIO Evolution Episode 4: Focus on End-User Experiences Hear how Department of State improved service delivery for employees by systematically moving everyday activities into a platform solution that provided a more holistic view for both the employee and the teams that served them. We’ll talk through other applications of this approach across government and how improving user experience builds a groundswell of support for implementing platform approaches across the enterprise. The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data. See omnystudio.com/listener for privacy information.

Manufacturers are embracing digital transformation to increase business agility across their value chain. But how can they use digital workflows to address supply chain challenges? Tune into episode one of the Connected Manufacturing podcast to learn how a single system of action can help manufacturers reimagine how supply processes. See omnystudio.com/listener for privacy information.

The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics 00:00 Welcome and introductions 04:16 Adam’s Favorite Rome feature 06:07 Flow Designer 07:45 ATF 09:23 Source Control 10:55 CLI 15:15 UI Builder 20:00 Process Automation Designer and Playbooks 23:14 Enablement 25:09 IntegrationHub 30:22 Adaptive authentication and security 34:26 The one thing 38:12 Contact info 38:35 Outro Links Break Point: Command Line Interface with Chiarng Lin Adam on ServiceNow community More ServiceNow Podcasts @adamstoutnow Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

The CIO Evolution Episode 3: Balancing Innovation, Efficiency, and Security Innovation is now a stated goal of most every organization, but how do we make efforts meaningful and impactful? Learn how automation and virtualization using a platform approach to modernization introduces new ways of doing business without feeling like dramatic change. The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data. See omnystudio.com/listener for privacy information.

Who picks the technology to run your data?  In this episode we speak with Sunil Saini, Sr. Data Architect, and Varun Malyala, Sr. Manager, Center of Excellence, who are the masterminds in selecting the right technology that works for you and me.  To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow   To explore other ServiceNow podcasts: https://www.servicenow.com/podcast  See omnystudio.com/listener for privacy information.

Insurers are under a lot of pressure due to operational inefficiencies. Insurers have to get a handle on operational efficiencies if they want to improve customer experiences and decrease operational expenses. Listen to learn more. See omnystudio.com/listener for privacy information.

CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss: The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well) Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                  What the answers and lessons learned from manufacturers and service employees who have matured some of these As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth. See omnystudio.com/listener for privacy information.

The CIO Evolution Episode 2: Moving from Vertical to Horizontal Technology Solutions Platforms are being implemented in government but, are still being used in very siloed ways. How and why should we help agencies to use the platforms as they were intended to move between organizations. The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data. See omnystudio.com/listener for privacy information.

Mahesh Bhumralkar, Director of Portfolio Management, and Navin Maben, Sr. Program Manager, share an in-depth perspective in managing and running the entire analytics portfolio by keeping a close watch from bird eye view and laser focus to ensure promises made are promises kept and delivered.   To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow   To explore other ServiceNow podcasts: https://www.servicenow.com/podcast  See omnystudio.com/listener for privacy information.

ServiceNow partnered with EMA Research to understand the state of DevOps and Site Reliability Engineering (SRE) industry. This video offers a synopsis of key findings. Download these DevOps and SRE reports to learn about the complete results. See omnystudio.com/listener for privacy information.

  Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers. Topics 00:00 Welcome and introductions 07:49 Why start a citizen developer program 12:54 Avoiding shadow IT 14:33 One development platform 15:55 Low-code capabilities are for everyone 16:41 A look at ServiceNow's citizen dev program 18:34 Some example apps and opportunities 21:18 Tips for working together 22:48 What have we learned 28:14 How a customer would launch a citizen dev program 31:52 Consider licensing 32:27 Where to find out more 33:00 Get in touch 34:00 Outro Links Now Learning: ServiceNow Citizen Developer Advanced Skills Developer Portal: ServiceNow Application Developer Learning Plan Now Learning: Getting started with ServiceNow Citizen Developer Training Developer Portal Home Page LinkedIn Community Blog: Democratizing development with Citizen Developer training Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

If you are not sure How do you teach data, look no further and tune-in to Mike O’Dea, Manager of Analytics Enablement and Asha Allen, Sr. Analytics Enablement Analyst, who teach how to be data-driven across ServiceNow to ensure no employee is left behind the data. To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow   To explore other ServiceNow podcasts: https://www.servicenow.com/podcast  See omnystudio.com/listener for privacy information.

The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data. The CIO Evolution - Episode 1: Futureproof Responses to Today’s Challenges Scale and speed are common challenges for government CIOs. Commercial solutions have the ability to meet both of these and do so securely. The hurdle is getting over the mindset that commercial technology cannot be easily plugged into government systems. Learn how this traditional resistance is waning and how to begin the movement to as-a-service solutions. See omnystudio.com/listener for privacy information.

Can you build a dataset that scales enterprise-wide? Don't feel intimidated but join the conversation with Anik Dasgupta and Imran Mohammed, Managers of Data Engineering. Who build datasets as a gift that keeps on giving insights!  To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow   To explore other ServiceNow podcasts: https://www.servicenow.com/podcast  See omnystudio.com/listener for privacy information.