ServiceNow Podcasts

Epic implementations and Go Lives are hard! The last thing you want to worry about is Epic device and printer mapping during your hardware deployment. In this podcast, ServiceNow senior manager of solution consulting, Christopher Killion, sits down with Brandon Krausse, Tyler Langlois, and Lucas Tygert from the Baylor Scott & White Epic deployment team to discuss the creative ways they are utilizing ServiceNow Asset Management, location information, and assigned printers to effectively identify Epic device mapping requirements and ensure every device is ready for Go Live. See omnystudio.com/listener for privacy information.

Evolving consumer demands, rising healthcare costs, and rapidly changing technologies are driving transformational changes across the entire industry. For payers, the challenge largely centers around helping consumers pay for the growing costs of care—from improving wellness programs to removing barriers that prevent access to care. In this podcast ServiceNow healthcare experts Mike Luessi and Garnet Dark will discuss: Key challenges impacting healthcare payers today, including the impact of COVID-19 Innovation we are seeing in the industry ServiceNow’s vision for the future of healthcare Learn more about how you can leverage ServiceNow to break down barriers to digital transformation at your payer organization See omnystudio.com/listener for privacy information.

ServiceNow Principal Product Manager, Brian Bimschleger joins to talk about all things Flow Designer. From the history, comparisons to legacy workflow, and where it's going in the future.  Brian on: LinkedIn Twitter Email See omnystudio.com/listener for privacy information.

What does 2020 and beyond look like for Analytics at Now and challenges ahead! Fireside chat with Chris Bedi, CIO at ServiceNow, and Vijay Kotu, VP of Analytics at ServiceNow. See omnystudio.com/listener for privacy information.

Las entidades financieras se enfrentan a retos sin precedentes provocados por la pandemia del Covid-19, sumados a la presión de nuevos actores en el entorno financiero como son las Fin-tech. Conversamos con Álvaro de Santiago, Advisory Solution Consultant de ServiceNow sobre la nueva solución Financial Services Operations lanzada recientemente dentro de la nueva versión París de Now Platform, que ayuda a las entidades financieras a digitalizar sus operaciones desde los servicios de atención al cliente hasta el backoffice. See omnystudio.com/listener for privacy information.

La inteligencia artificial es un concepto fascinante, con tintes de futurista y sin embargo  no tan nuevo como pudiera parecer. En este episodio hablamos con David Sanz, Sr. Solution Consulting Mgr para Iberia e Israel sobre el concepto de IA, sus distintas variantes y cómo ServiceNow lo aplica en su plataforma de forma sencilla y efectiva para que nuestros clientes ganen eficiencia y mejoren la experiencia de usuario. See omnystudio.com/listener for privacy information.

En el episodio inaugural de la serie de podcasts de ServiceNow, hablamos con David Sanz, Sr. Solution Consulting Mgr para Iberia e Israel sobre el concepto de Now Platform de Servicenow. Conversamos sobre porqué nuestra plataforma puede convertirse en un elemento esencial que se sitúe en el corazón de los procesos de digitalización de cualquier organización. See omnystudio.com/listener for privacy information.

Join Al Hsu (Sr. Principal Product Manager) and Andy Jordan on this podcast episode as they discuss the value and importance of managing applications as investments. APM is the integrated management of an organization’s digital assets, and it’s a game changer. When you have a centralized view of all the applications and services that exist in your organization you can immediately deliver significant improvements in cost control, risk management and strategic alignment. Learn how ServiceNow supports Application Portfolio Management and digital products. To learn more about Application Portfolio Management, register to join us for our webinar, “APM – A key to deliver maximum business value” occurring November 17th. Join us to learn how to integrate Now Platform solutions with APM to rationalize applications.   ............................. Have you taken a listen to our podcasts?  Check out the shows! https://community.servicenow.com/community?id=community_static&sys_id=935466acdbaa94d49e691ea66896199a ............................. Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to make you more successful – and everything is completely free and available to consume at your leisure. Get there by going to https://www.servicenow.com/success.html?cid=pod:smkc:csc.  ............................. See omnystudio.com/listener for privacy information.

This week, let's learn what's the Service Graph Connector Program. Hear, from Odin Olson, Sr. Director, Technology Alliances, about customer benefits and how to get involved if you're a partner.  See omnystudio.com/listener for privacy information.

An in-depth look into establishing and scaling Enterprise Data Platform that scales as company grows + keeping data hygiene intact to support actionable insights. Guests are Siva Prasad, Vipul Agochiya – Directors of Analytics, Varun Malyala, Sr. Manager, Analytics Excellence. See omnystudio.com/listener for privacy information.

One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find a better way. One approach some organizations are taking is to screen people is through Virtual Agent chatbots. HonorHealth, an Arizona-based provider, is using this type of technology. They launched an online symptom checker with live chat, which went from concept to deployment in just a few days. In this podcast, ServiceNow solution consultants, Christopher Killion and Doug Bagley, and Louis Gomez from HonorHealth will discuss: Key challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19 How they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage The impact this approach had on patient experience, staff workflows, and hospital operations   To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security. See omnystudio.com/listener for privacy information.

Learn more about two new features of Paris, Process Automation Designer and Playbook from the man who knows - Software Engineering Manager Yaron Guez. We take you through the features and even some behind the scenes looks at where we come up with ideas and features for platform capabilities like this. TechNow Episode 80 - Process Automation Designer and Playbook part 1 (http://bit.ly/tn80blog) See omnystudio.com/listener for privacy information.

Finding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNow In this next 10 minute episode Finding Water host, Lisa Wolfe chats with Tomer Mekthy, VP of IT Operations for ServiceNow.  Tomer shares his personal journey and guidance for executing a 3 Zero Strategy to deliver uninterrupted digital services and enable new business models during rapidly changing times. See omnystudio.com/listener for privacy information.

How to drive actionable insights with analytics instantly and close loop with digital workflows. Once Analytics meets workflows – it’s hard to imagine them apart. Our guests Girish Srinivasan, Director of Product Analytics, Vanina Nikolova, Vivek Ambekar and Teja Gorla – Analytics Product Managers at ServiceNow. See omnystudio.com/listener for privacy information.

ServiceNow and EY discuss the partnership and Return to Work strategies, including how they are working together to help clients navigate the challenges of bringing their employees back to the office safely and the new normal of working. See omnystudio.com/listener for privacy information.