ServiceNow Podcasts

We've got a new developer advocate on the team. Here's a chance to get to know him better. Topics 00:00 Welcome and introductions 15:39 Earl when he's not working 17:56 Board games 20:19 Being a developer advocate 22:42 Mentorship 27:40 Biggest influence 28:42 Words of advice to new developers 30:41 Outro Links LinkedIn Twitter Email: earl.duque@servicenow.com Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Join Conversations with hands on Digital Transformation Champions and gain key insights from leaders who have transformed their companies and organizations.  Join your host Lisa Wolfe and Digital Transformation Leaders:  Penelope Prett, Accenture’s CIO and ServiceNow Digital Transformation Leaders who have led the transformation of IT, Customer, Employee experiences and more. See omnystudio.com/listener for privacy information.

IT modernization is becoming a continuous process in the current digital environment and preventing IT outages from happening is crucial to successful mission delivery. Join host Francis Rose from Government Matters, David Catanoso, Director of Enterprise Cloud Solutions at the Department of Veteran Affairs, and Christian Malone, Principal Solutions Architect at ServiceNow as they discuss challenges to, and best practices for, IT Operations Management. See omnystudio.com/listener for privacy information.

As IT leaders across government look to shift to proactive operations, they must migrate from legacy systems and take down the data silos that come with it. Join host Francis Rose from Government Matters, David Catanoso, Director of Enterprise Cloud Solutions at the Department of Veteran Affairs, and Christian Malone, Principal Solutions Architect at ServiceNow as they discuss challenges to, and best practices for, IT Operations Management. See omnystudio.com/listener for privacy information.

Demand is an area where manufacturers are doing a lot of reinvention. Many manufacturers want more control over the relationship with their end customers. However, this is hard to do when working through an intermediary—a dealer, distributor, or reseller. Tune into our third episode of the Connected Manufacturing podcast where we discuss the role of digital workflows in managing dealer and customer experiences. See omnystudio.com/listener for privacy information.

Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics 00:00 Welcome and introductions 08:11 ATF Overview 08:57 What ATF can and cannot test 12:13 Customer feedback 13:20 The payoff of investing in ATF 16:10 Skills needed to implement ATF 18:28 Structuring your tests 20:09 New features in Rome 23:06 Best practices 24:19 Roadmap 25:46 The process to go from customer idea to product release 27:01 Daniel's contact info 27:25 Outro Links LinkedIn Email: daniel.draes@servicenow.com Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Host Aaron Zuber, ServiceNow sales leader, sits down with Drew Koerner, ServiceNow Healthcare Provider CTO. In this conversation, concepts of innovation and creativity, the differences and similarities of both, and how you, as a leader, can successfully recognize, leverage, and implement at your healthcare organization. To learn more about innovation vs creativity, check out Aaron’s blog: https://www.linkedin.com/pulse/innovation-vs-creativity-aaron-zuber  See omnystudio.com/listener for privacy information.

The technology to do nearly anything is available today. If applied with a user-centric view, any solution will live up to its hype. Hear how CIOs can get started. See omnystudio.com/listener for privacy information.

Host Aaron Zuber, ServiceNow sales leader, sits down with Vishakha Sant, ServiceNow Global Head of Healthcare Providers. In this conversation, they discuss the costs, both tangible (fiscal) and intangible (cultural precedence) in two different approaches, do nothing and technical debt. In unprecedented times we find that, more often than not, the cost of doing nothing for fear of overinvesting is actually more costly than over engineering. To learn more about technical debt, check out Aaron’s blog: https://www.linkedin.com/pulse/dont-let-sleeping-dogs-lie-aaron-zuber/  See omnystudio.com/listener for privacy information.

In this Episode, Debbra McGrath is joined by two ServiceNow team members, Nick Tudisco (Agile Transformation Lead) and Anand Ramchandani (Principal Product Manager, IT Workflow)for a discussion about ServiceNow’s own agile transformation journey, including the challenges we faced –to which many organizations can also relate– and how our transformation is positively impacting our organization and our customers.  Listen to find out what those common challenges are; the approach ServiceNow is taking to overcome them; the success metrics we’ve achieved; and our ongoing plans to continue to enhance our own enterprise agility. See omnystudio.com/listener for privacy information.

We’ll de-buzz the hype around Machine Learning (ML) and Artificial Intelligence (AI) by defining key challenges and then applying ML and AI solutions as tools to solving them.  See omnystudio.com/listener for privacy information.

Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics 00:00 Welcome and introduction 03:54 Flow Designer 10:00 IntegrationHub 13:00 Introspection 16:01 OpenAPI Support 18:57 Single platform 21:44 New in Rome 24:11 Process Automation Designer 27:18 A couple last things 29:39 On the roadmap 37:31 Takeaways 39:11 Contact info 39:51 Outro Links LinkedIn Email: jake.burman@servicenow.com All ServiceNow Podcasts Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Fragmentation, manual processes and piecemeal digitalization stand between your organization and a better customer experience. Listen to this podcast to find out how to connect your operations to provide a seamless customer experience. See omnystudio.com/listener for privacy information.

Join Debbra McGrath with Andrew Haugland (Sr. Advisory Solution Consultant, ServiceNow ITBM) and Joe Offenberg (Sr. Advisory Solution Consultant, ServiceNow DevOps) on this podcast episode as they discuss how organizations are enabled to align their entire value stream – from ideation to delivery of business value – with ServiceNow Agile Development and DevOps. Learn how ServiceNow ITBM ties into DevOps; what it means to scale Agile and DevOps across the enterprise; and how ITBM + DevOps enables continuous delivery with frictionless change management. And to learn more about this topic, listen to our next Podcast, “ITBM + DevOps: Now on Now story” available by August 6, where you’ll hear about ServiceNow’s own agile transformation journey. See omnystudio.com/listener for privacy information.

The CIO Evolution Episode 5: Tech Can Take Care of Our People Meeting the DoD strategic goal of taking care of our people means introducing human-centered design into how we build technology solutions. Hear about the impact of designing for people’s needs vs the “building’s” needs can make in creating more efficient workflows and enabling better data sharing. All of this feeds into the ability to recruit and retain top talent. The best and brightest want technology to work for them and won’t tolerate less. The CIO Evolution: How Platforms Have Become Core to the Mission This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data. See omnystudio.com/listener for privacy information.