ServiceNow Podcasts

Part 2 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military. See omnystudio.com/listener for privacy information.

The personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions. Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy for financial institutions that has an optimal mix of people and technology. See omnystudio.com/listener for privacy information.

Part 1 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military. See omnystudio.com/listener for privacy information.

James Neale is probably best known for his popular ServiceNow add-on Xplore, however there's more to the man. Have a listen and find out how his career and life have been transformed in the past few years. Topics 00:00 Welcome and introductions 10:18 How did you get your start in ServiceNow? 11:38 How has ServiceNow changed your career? 12:40 How did ShareLogic come about? 15:15 A little bit about Unifi 17:13 The origin of Xplore 20:40 James' most underutilized feature of Xplore 23:24 What are you passionate about? 24:32 Promo 25:31 Never have I ever... 34:11 Advice for new developers 40:14 Contact info 41:01 Outro (don't miss the bloopers) Links Twitter Download Xplore LinkedIn Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

In this podcast series, ServiceNow’s John Asquith speaks with government experts, examining a few of the major forces impacting government today. Together they explore how agency leaders are driving digital initiatives to meet today’s internal and external challenges. Citizens and customers want their government experiences to be smoother, more integrated, and faster. Long delays and in-person processes are fading (especially in the light of the pandemic). In this episode, John speaks with Paul Starmans and explores how governments can move fast and not just respond to people’s needs but anticipate them. ​  See omnystudio.com/listener for privacy information.

In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: What is Workforce Optimization? Flexible scheduling and on-call Forecasting agent demand Performance Analytics and KPIs for individual agents Using external learning resources for agents For more information, see: Product documentation: Workforce Optimization for ITSM Community blog: Workforce Optimization for ITSM - Rome features Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. Subscribe to iTunes See omnystudio.com/listener for privacy information.

Join us for Part Two of a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government. See omnystudio.com/listener for privacy information.

Listen to a recent GovExec conversation on The American Rescue Plan (ARP) to hear federal technology leaders discuss challenges and best practices for changing the way agencies think about legacy systems and creating a more efficient government. See omnystudio.com/listener for privacy information.

Listen to Deloitte’s Global GBS leaders talk about the global trends within the GBS market and how GBS on Now will define the new experiences for GBS leaders in enhancing the User Experience and breaking the silos within multifunctional organizations. See omnystudio.com/listener for privacy information.

Take a listen to learn about the powerful implementation assets available to you in Now Create.  See omnystudio.com/listener for privacy information.

In this episode, Karlis Peterson and Matt Morris join to continue the AIOPs discussion and get deeper into different use cases to reduce event noise utilizing correlation techniques. Also, check out the new Tag-based alert correlation capability in ServiceNow Store.  See omnystudio.com/listener for privacy information.

Our top 10 mistakes we see developers make when presenting

The nature of the workplace is changing. The pandemic and the response to it has led for a need to find better ways to address employee well-being. We’re interacting with one another in new ways and organizations need to ensure that the culture and expectations can continue to be cultivated and enforced in the new hybrid environment. Hear how ServiceNow's Kevin Brooks, Principal Digital Strategist – DoD & US Intelligence Community, spoke about this at the recent ACT-IAC CX Summit. See omnystudio.com/listener for privacy information.

Join Anna Kotliarevskaia (Sr. Principal Product Manager) and Andy Jordan on this podcast episode as they discuss the value and importance of developing better dynamic strategy management with roadmaps.   The world’s changing. Fast. And organizations have to keep up, or risk falling behind and losing out to their competitors. That need to evolve rapidly is driving a lot of activity – agile transformations, organizational agility, digital transformations and so on. But even as things change rapidly, they have to change in accordance with a plan. Organizations have to know what they need to do and how they need to do it. The challenge is, keeping that plan up to date in this fast-paced environment.   Enter the roadmap. An increasingly popular tool in organizations today that supports comprehensive planning easily. It is easy to adjust, simple to understand and fast to update. It can be communicated to all stakeholders without the need for a detailed explanation, and it can support everything from the current goals and objectives to the long-term vision.   You can also attend the webinar Oct 7, at 9 am PDT/ 12 noon EST to learn more. Register here: https://info.servicenow.com/WBR-ITBM-StrategyMgmt-07OCT21-AMS_LP.html See omnystudio.com/listener for privacy information.

Hear from Dan Kunze, Mission Account Manager - Army, ServiceNow, about how ServiceNow delivers capabilities through our cloud-based platform that accelerate innovation across the Army in this session from the 2021 Defense One State of Defense Digital Series.  The NOW platform offers a platform of action that delivers enhanced data visibility, improves inefficient, manual, or otherwise outdated workflows, and allows the Army to meet the challenges of the modern world and keep its competitive edge when it comes to delivering 21st century readiness. With ServiceNow’s support, the Army can improve how it plans, sources, and delivers mission information, materials, personnel, and systems to meet the Army’s strategy for readiness, modernization, and reform. See omnystudio.com/listener for privacy information.