Modern Dealer: Business Development with Colin Thomas BDC Colin™

The five must haves for creating a successful automotive BDC. Contact Auto Pro USA at 708-RED-LINE 

This two-day virtual book-camp allows the team members in your store to learn with the industry’s top BDC trainer without ever leaving the comfort of their desk! The absolute best BDC training to be found in retail automotive with industry expert BDC Colin Thomas. This course is suitable for any BDC Rep, Manager/Director, beginner or experienced. Beginners will learn the foundation of all successful operations, while experienced attendees will find additional opportunities and areas for improvement. This two-day course allows the team members and management in your store to learn with the industry’s top BDC trainer without ever leaving the comfort of their desk! Your Manager will also be equipped with accountability tools to manage the room by the hour as well as strategies to convert lost opportunities from their teams efforts into showroom traffic and sales. Your leader will learn how to install a live turn-over culture as well as a self generated referral culture among their team. March 22nd & 23rd 2022 10:30 AM-12:30 PM EST/2:00-4:00 PM EST both days. $1,295 per location/connection See what others have said “I attended the BDC workshop with Colin Thomas. It was very informative and helpful when dealing with difficult situations in the BDC” . – Mary Wilyat, BDC Manager Video Testimony From Workshop https://youtu.be/M2TKiSXOUqQ Space is limited to ensure each participant gets individual attention and has opportunities to participate in real-time role playing. PM Colin to register or text “Register” to 708-RED-LINE please note a $295 processing fee applies to any withdraw from the boot camp https://www.linkedin.com/events/6899786813800865792

This two-day course allows the team members in your store to learn with the industry’s top BDC trainer without ever leaving the comfort of their desk! The absolute best BDC training to be found in the automotive industry with industry expert BDC Colin Thomas. This course is suitable for any BDC Rep, Manager/Director, beginner or experienced. Beginners will learn the foundation of all successful operations, while experienced attendees will find additional opportunities and areas for improvement. This two-day course allows the team members and management in your store to learn with the industry’s top BDC trainer without ever leaving the comfort of their desk! Your Manager will also be equipped with accountability tools to manage the room by the hour as well as strategies to convert lost opportunities from their teams efforts into showroom traffic and sales. Your leader will learn how to install a live turn-over culture as well as a self generated referral culture among their team. March 22nd & 23rd 2022 10:30 AM-12:30 PM EST/2:00-4:00 PM EST both days. See what others have said “I attended the BDC workshop with Colin Thomas. It was very informative and helpful when dealing with difficult situations in the BDC” . – Mary Wilyat, BDC Manager Video Testimony From Workshop https://youtu.be/M2TKiSXOUqQ Space is limited to ensure each participant gets individual attention and has opportunities to participate in real-time role playing. $1,295 Each Location/Connection PM Colin to register or text “Register” to 708-RED-LINE --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Ford and GM warns dealers to end the practice of market adjustments threatening to further limit inventory --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Become a Paid Subscriber to unlock exclusive podcasts and get an unfair advantage: https://anchor.fm/colint/subscribe Whether you have your BDC, sales floor or a hybrid working leads and phone ups, BDC Colin can analyze your process, make recommendations on how you can sell more cars, assess the sustainability of your team members, provide one time or ongoing training and coaching both in a classroom group environment and one on one, help your BDM or BDD by installing tools and metrics to hold your team accountable, or have an open-house recruiting event for your sales floor or BDC, Call BDC Colin to schedule your onsite dates 708–733-5463 or 708-RED-LINE. BDC Colin works with all NEW unit OEMs. In today’s episode, we discuss why most Business Center initiatives fail. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Modern Dealer: Business Development with Colin Thomas BDColin™ (Trailer)

In this 30 minute podcast, BDC Colin bottom lines why BDCs fail.

Is complacency at an all time high?

EXPLICIT: BRUTAL Sales Managers' meeting --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

You need to have the staff on hand to answer the incoming lead instantly. 3-5 minutes no longer suffices. Empower staff to make instant decisions to get back to customers at that moment Ensure every customer contact includes an effort to secure a referral --- Support this podcast: https://anchor.fm/colint/support

There are approximately 200 families who need help with a complex rental situation in Alabama. This is an urgent issue and if you are or know of someone who can provide some help, please send them my way. 708-RED-LINE --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/colint/support

Dealers, how many use Omega Auto Care?  Let's talk Omega. ;) --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/colint/support

Would you ever start a conversation with an internet lead by asking the customer how to pronounce the name of the model they'd inquired about? Probably not. If that sound even just a little silly, you'll want to  check out this episode if you've thought about or currently have an outsourced BDC handling your internet leads and or phone ups --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

A follow up to the previous three episodes on sales and BDC recruiting… This episode discusses a best practice for identifying talent that wants to work in a market that makes finding potential hires difficult --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

This is an interaction  that occurred between myself and a Metro-By T-Mobile representative today regarding an ongoing issue I have been having with my service that has been ongoing for nearly a month. After 11 (eleven) phone calls, tickets being prematurely closed without resolution, it is painfully clear Metro does not have process in place to protect their sales and profitability as well as ensuring a seamless customer experience. This is customer abuse. If you are not regularly auditing your customer contact points I ASSURE you that your customers will experience a dis-jointed experience like this. At the completion of the call without indication I was abruptly dumped into a survey queue for which I confidently indicated on all four questions my satisfaction left was a 0/10 at which point their IVR xfered me to a live (presumably) "save" team member who accidentally disconnected the call. No follow up efforts were made after this disconnect despite repeated requests that in case of a disconnection I was to be called back. Every representative insisted this wasn't "possible". Off site, outsourced call center initiatives DO NOT WORK. As a customer I literally was forced to dictate proper notes to be entered into their CRM after 11 phone calls. This is beyond unacceptable.  --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app