Pink Elephant - The IT and ITIL Service Management Experts

Practitioner Radio Episode 4 - Join Chris Dancy and Troy DuMoulin as they take a practical no nonsense look at Change Management

Practitioner Radio Episode 3 - Chris Dancy and Troy DuMoulin take a poke at Service Level Management and SLA’s

Practitioner Radio Episode 2 - Chris Dancy and Troy DuMoulin talk about Problem Management.

Practitioner Radio Episode 1 - Chris Dancy, George Spalding and David Ratcliffe talk about the upcoming Pink Conference.

Join industry expert, Jack Probst, as he provides you with a definition of a service, as per ITIL V3, and how value is created for those services. He further provides an understanding of how to map those IT services into the Service Catalog.

Chad Pregracke, President of Living Lands and Waters, talking about how to raise money when all you’ve got is passion!

Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. In the conclusion to “The Key to Transitioning From Project to Production”, Gary goes through the ARCI (RACI) matrix and its various production activities and summarizes his presentation. Please note: Following Gary’s conclusion are questions and answers. Questions are not audible due to recording limitations in the audience.

Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. In Part 4, Gary defines the key things to transition and creating a transition plan for each process and wraps up with a discussion of the typical roles in production.

Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. Gary continues with Part 3 establishing a Transition Team, developing a Transition Plan, identifying the elements before the transition can begin and the Transition Team’s responsibilities.

Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. In part 2, Gary examines what is meant by transitioning from program/project to production. Gary continues with criteria for developing an organizational strategy, a transition team and a transition plan.

Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. Gary Case begins his discussion on what it takes to transition an implementation from project to production. Gary will examine what occurs at the beginning and end, looks at the major failures of implementing ITIL and what the program is responsible for.

With Service Level Management (SLM) becoming an integral part of all IT organizations, a Service Level Agreement (SLA) is transforming from an application-based document to an end-to-end service-based agreement of negotiated and agreed upon levels of service and support. As a result, the ability of IT to deliver these agreed upon levels has also become more visible to customers. This is where an Operational Level Agreement (OLA) comes in! An OLA is a critical component when establishing levels of service and support. Are you using OLAs to full advantage? In this weeks podcast of To OLA or Not To OLA, Laurie looks at understanding the IT Service and the IT Domains, and goes through the contents of an Operational Level Agreement (OLA).

With Service Level Management (SLM) becoming an integral part of all IT organizations, a Service Level Agreement (SLA) is transforming from an application-based document to an end-to-end service-based agreement of negotiated and agreed upon levels of service and support. As a result, the ability of IT to deliver these agreed upon levels has also become more visible to customers. This is where an Operational Level Agreement (OLA) comes in! An OLA is a critical component when establishing levels of service and support. Are you using OLAs to full advantage? In this weeks podcast of To OLA or Not To OLA, Laurie looks at understanding the IT Service and the IT Domains, and goes through the contents of an Operational Level Agreement (OLA).

With Service Level Management (SLM) becoming an integral part of all IT organizations, a Service Level Agreement (SLA) is transforming from an application-based document to an end-to-end service-based agreement of negotiated and agreed upon levels of service and support. As a result, the ability of IT to deliver these agreed upon levels has also become more visible to customers. This is where an Operational Level Agreement (OLA) comes in! An OLA is a critical component when establishing levels of service and support. Are you using OLAs to full advantage? Laurie continues her discussion on IT systems and begins to explore the service dependency model and the contents of a Service Catalog and Service Level Agreement. In addition, Laurie covers an approach to implementation.

With Service Level Management (SLM) becoming an integral part of all IT organizations, a Service Level Agreement (SLA) is transforming from an application-based document to an end-to-end service-based agreement of negotiated and agreed upon levels of service and support. As a result, the ability of IT to deliver these agreed upon levels has also become more visible to customers. This is where an Operational Level Agreement (OLA) comes in! An OLA is a critical component when establishing levels of service and support. Are you using OLAs to full advantage? This week Laurie discusses the concept behind business goals and IT services and differentiates between an IT service and an IT system, while providing examples of the different types of services.