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Pink Elephant - The IT and ITIL Service Management Experts show

Pink Elephant - The IT and ITIL Service Management Experts

Summary: Welcome to Pink Elephant. Dedicated to leading the way in IT Management Best Practices.

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  • Artist: Pink Elephant, The ITIL Experts
  • Copyright: Copyright 2012

Podcasts:

 PR34 - Online Learning and Emerging Trends | File Type: audio/mpeg | Duration: 28:58

Practitioner Radio Episode 34

 PR33 - ITSM Is Just BSM with IT Examples | File Type: audio/mpeg | Duration: 30:20

Practitioner Radio Episode 33

 PR32 - Project and Change Management Integration | File Type: audio/mpeg | Duration: 30:55

Practitioner Radio Episode 32

 PR31 - Experiential Learning and Simulations | File Type: audio/mpeg | Duration: 28:15

Practitioner Radio Episode 31

 PR30 - Global Process | File Type: audio/mpeg | Duration: 30:52

Practitioner Radio Episode 30

 PR29 - Justifying Service and Process Improvement | File Type: audio/mpeg | Duration: 28:21

Practitioner Radio Episode 29

 PR28 - The Role of The Service Owner | File Type: audio/mpeg | Duration: 29:20

Practitioner Radio Episode 28

 PR27 - Dealing with Rogue Support Agents | File Type: audio/mpeg | Duration: 27:17

Practitioner Radio Episode 27

 PR26 - Distributed Service Desk Strategies | File Type: audio/mpeg | Duration: 30:18

Practitioner Radio Episode 26

 PR25 - Communication and Education Planning | File Type: audio/mpeg | Duration: 30:10

Practitioner Radio Episode 25

 PR24 - Problem and Availability Management The Conjoined Twins | File Type: audio/mpeg | Duration: 30:13

Practitioner Radio Episode 24

 PR23 - Demand Channels | File Type: audio/mpeg | Duration: 29:01

Practitioner Radio Episode 23 - Establishing formal, tiered and managed channels for Demand intake is critical for Business and IT Strategy Integration.

 PR22 - The Service Management Office 2.0 (Live From Pink12) | File Type: audio/mpeg | Duration: 23:20

Practitioner Radio Episode 22 (Live From Pink12) - Join Chris and Troy as they discuss the role of the Process Owner and the evolution of a new functional group called the Service Management Office.

 PR21 - Culture and ITSM Transformation Projects | File Type: audio/mpeg | Duration: 28:00

Practitioner Radio Episode 21 - Join Chris and Troy as they discuss the difference between behaviour and cultural change and why understanding your cultural environment is a critical success factor for your ITSM project.

 PR20 - Deploying vs Documenting Processes | File Type: audio/mpeg | Duration: 34:08

Practitioner Radio Episode 20 - Join Chris and Troy as they explore the practical aspects of what it truly takes to adopt ITSM practices and how documenting versus deploying processes are two very different objectives.

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