Summary: Often overlooked in many IT Service Management process improvement initiatives is how to move a newly defined IT Service Management process from a program – or project – environment into production. This move has its own set of challenges and if not properly planned, there is risk that all your hard work will be viewed as less than successful. So, if you want to ensure your success listen to this PinkPODCAST. Overall, this high-octane podcast was developed to provide you with the key action items you must address to ensure a successful transition to production. This includes an understanding of the specific roles and responsibilities that must be in place as well as a discussion about tool training, continual process improvement and ongoing communication. In part 2, Gary examines what is meant by transitioning from program/project to production. Gary continues with criteria for developing an organizational strategy, a transition team and a transition plan.
